|Where We Deliver|
|Same Day Delivery Information|
We offer same day delivery for all orders placed before 2pm. We are a florist in Sunshine North and we offer delivery to many suburbs across Melbourne.
If you cannot find your delivery location it is possible that your suburb is not in our delivery range. Please feel free to contact us to discuss this. For regional areas in Victoria, interstate and overseas deliveries please contact us directly and we will be able to organise this for you via our member Flowers Relay Network.
Please provide specific notes about the delivery address if required, especially for a work address, Hospital or funeral service.
Extra costs will apply if we are given the wrong address, if the driver cannot gain access to the property, if the recipient has been checked out of the hospital etc. In this instance, the flowers will need to be returned to the shop and redelivered.
Please feel free to provide us with the recipient’s daytime contact phone number.
What happens if the recipient is not home? If the recipient is not home at the time of delivery the flowers will be left safely at the front door and the courier will leave a “delivery advice note” in the recipient’s letterbox advising them of the delivery date and time.
Policies: For all pre orders, pre ordered Events & Weddings. A 20% deposit is required to lock in the order. This applies to orders of any value.
Of the 20% deposit $100 is a booking fee. If the order is less than $100 then there is no booking fee.
Payments: Unless we agree otherwise, we require the order to be paid in full two weeks prior to the order dispatch date.
Cancellations: If the order is cancelled due to unforeseen circumstances (including government restrictions due to Covid-19) prior to stock (stock, flowers, supplies, contractors) being ordered/booked, a full refund of all money paid will be issued, not including the $100 booking fee.
If your order value is less than $100 then a voucher will be issued for the full amount paid.
In the event the order is cancelled and stock has already been ordered, all money paid, excluding the non refundable 20% deposit will be refunded. The 20% deposit is then put towards administrative cost and cancellation fees charged to us by suppliers and/or contractors.
If the amount paid in the 20% deposit far exceeds the fees that we are charged, then the remaining money is returned as a voucher or refund.
In the event that stock has already been purchased, all money that has been paid will be kept for supplier and/or contractor payments and administration. In some instances, some of the the stock ie flowers may be given. The maximum value of flowers given will not be greater than 50% of the market value. However, this value is determined according to the circumstances at the time. For example it would depend on the amount already paid, the fees which we have been charged to us by our suppliers and/or contractors, and the amount of supplies we have already pre purchased to fulfil the order. On occasions a voucher may be given instead.
Floral Affairs treats all clients and consumers fairly in accordance with the Australian Competition & Consumer Commission.
We are a small business which has been blossoming since 2000. We pride ourselves with our outstanding customer service, just read our reviews. Our conduct with regards to
fairness is impeccable. Please do not hesitate to contact us if you have any questions regarding your order.
Rescheduling or changes to the date: If your order is rescheduled due to unforeseen circumstances we may or may not be available to fulfil the order at the new date. If a solid new date is not given at the time of rescheduling then the order is considered to be cancelled. If the order is considered to be cancelled then the same policy as above for cancellations will apply.
If we are available to fulfil the order at the new date and we have not yet ordered the stock, all money paid minus the $100 booking fee will be put towards the new date. This will require a top up to the 20% deposit already paid in order to confirm and lock in your new date.
In the event the new date is available but the stock has already been ordered for the previous date, all monies already paid, not including the 20% deposit will be put towards the new date. The 20% deposit is kept for cancellation and administrative fees. If the 20% deposit far exceeds the fees that we are charged, the remaining money is put towards the new date. A top up of the 20% deposit may be required.
In the event that the stock has already been purchased, all money that has been paid will be kept for supplier payments, contractors and administration. In some instances, some of the the stock ie: flowers may be given. The maximum value of flowers given will not be greater than 50% of the market value. However this value is determined accordingly with the amount already paid. On occasions, a voucher may be given instead.
Complaints: All complaints must be put into writing within 24hours and a photo of proof of the complaint must be attached.